Shipping & Returns

Shipping ...

Non-living items will be shipped via your selected method, as quickly as possible. Rarely will it take more than 3 to 5 days to have a NON-perishable item in transit to you.

Plants,fish, and other living items will be shipped as fast as possible. There is some time needed to prepare plants and animals for their trip. Plants need to be cleaned, packaged, and boxed for shipping. Shipping of plants will be done Saturdays and either Mondays or Tuesdays ONLY. A large number of postal holidays fall on Mondays. Fish and invertebrates require more preparation than plants. They will ONLY be shipped Mondays or Saturdays. If Monday falls on a holiday, they will not be shipped until the following Saturday. If your order contains both living and non-living items, they will all be shipped together and at the same time. Obviously, this may add a few days to the shipping time for dry goods.

Our shipping days were chosen to protect the health and viability of your selected stock. We use cool packs or heat packs, and insulated boxes WHEN NEEDED, at no extra charge. We use breather bags for shipment of fish andeither poly bags or breather bags for invertebrates, depending on the species.

We reserve the right to delay shipping for weather and for other unforeseen circumstances, and will only delay shipping IF absolutely necessary. Severe Heat Waves, Arctic Temperatures, Hurricanes, and other acts of God (either in your location or ours) almost certainly will delay shipping. We will do our best to keep you apprised of the situation IF POSSIBLE. Obviously, if a hurricane pummels through southern Alabama, you may not hear from us for a bit.

Thank you again, for doing business with us. We hope to have you return again soon.

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